When was the last time you or members of your leadership team had an intentional conversation with a customer? A conversation you sought out with the customer rather than the other way around. Calling on the customer to upsell them doesn’t count. My version of this was to take a…

I love meetings. Yes, you read that right. I LOVE meetings. I realize most of you have perfectly justifiable reasons you dislike them. Too many meetings in a given week. Meetings break the flow of the day. Priorities are often unclear. Meeting attendees are busy covering their asses or deflecting…

Authority. Responsibility. Accountability. When it comes to Leadership, those three words are not interchangeable. They are fundamentally different, and our inability to recognize this creates miscommunications and frustration. Accountable simply means “ability to count,” to take a tally or track. An accountable person knows where something stands. For instance, a…

How will the next 90 days be different from your last 90 days? Take a moment to stop and really feel into that. We’re often too damn busy to take just 10 minutes to stop and deeply reflect on questions like that. Sure, you can be conservative and continue to…

Nine years ago, during the collapse of my marriage and my business, I publically posted a passive frustration on Facebook. “Did you ever want to burn it all down and start from scratch? All of it. To clean the slate and start with a new foundation to build on.” I…

I start my day by stepping on the scale; 185 lbs and 24% body fat. Got it, thanks. Those numbers don’t reflect my ideal self, so this morning’s breakfast will be more of the same, avocado toast and a healthy chug of green juice to wash down the vitamins. …

It’s been over 20 years since Jim Collins penned the instant classic, Good to Great. Since then, over four million copies have been sold. By any measure, the book has been a publishing success. It promised entrepreneurs, Presidents, and CEOs the knowledge of why some companies could make the leap…

Please make those chicken legs heavily seasoned with cayenne pepper, keep the room at 78 degrees, and don’t forget the rose-scented candles. Those are just a few of the requests that Beyoncé stipulates in her concert contracts. …

Since my divorce in ’14, friends told me to clear the emotional energy before moving on. Divorced friends shared that it took three to five years to find a new normal following a divorce. At first, I rejected the notion it would take me five years to find a new…